McCune Chrysler Jeep Dodge

Sales Associate

Job Title:               Automobile Salesperson

Department:          Sales Department

 

SUMMARY

Sells/leases new- and used-vehicles at dealership gross profit, volume, and customer satisfaction standards.

 

ESSENTIAL DUTIES include the following. Other duties may be assigned.

 

·         Satisfies the transportation needs of vehicle purchasers.

·         Sells/leases and delivers a minimum of 10 units per month.

·         Approaches, greets, and offers assistance or direction to any customer who enters the dealership showroom or sales lot.

·         Assists customers in selecting a vehicle by asking questions and listening carefully to their responses.

·         Explains fully product performance, application, and benefits to prospects.

·         Describes all optional equipment available for customer purchase.

·         Offers test drives to all prospects. Follows dealership procedure to obtain proper identification from customer prior to test drive.

·         Utilizes dealership sales control and follow-up system.

·         Exhibits high level of commitment to customer satisfaction.

·         Knows and understands the federal, state, and local laws which govern retail automobile sales.

·         Establishes personal income goals that are consistent with dealership standards of productivity, and devises a strategy to meet those goals.

·         Attends product and sales training courses as requested by sales manager.

·         Keeps abreast of new products, features, accessories, etc., and their benefits to customers.

·         Knows and understands equity and values, and is able to explain depreciation to the customer.

·         Ensures that the sales manager has an opportunity to meet each customer.

·         Turns 100 percent of closed deals to finance and insurance manager, along with properly completed paperwork (insurance information, trade title, etc.).

·         Writes complete sales orders and processes paperwork in accordance with established dealership policies.

·         Prepares sold vehicles for customer delivery prior to customer arrival.

·         Delivers vehicles to customers, ensuring that the customer understands the vehicle's operating features, warranty, and paperwork.

·         Introduces customers to service department personnel to emphasize to them the quality and efficiency of service repairs and maintenance available in the dealership's service department.

·         Schedules first service appointment.

·         Follows up on all post delivery items, tag/title work, "we-owes", and special requests to be sure that all customer expectations are met.

·         Maintains an owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction.

·         Maintains a prospect development system.

·         Reviews and analyzes actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.

·         Attends sales meetings.

·         Maintains professional appearance.

 

MARGINAL DUTIES include the following. Other duties may be assigned.

  

QUALIFICATIONS  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  

PHYSICAL DEMANDS  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

WORK ENVIRONMENT  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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Parts and Service Cashier

Job Title:               Parts and Service Cashier

Department:          Parts and Service Department

Reports To:            AJ Aylor

 

SUMMARY

Receives payment for service and parts transactions and plays a key role in maintaining or creating customer satisfaction.

 

ESSENTIAL DUTIES include the following. Other duties may be assigned.

 

·         Greets customers at the cashier window in a pleasant and professional manner.

·         Computes customer bills.

·         Receives cash, checks and credit card payments from customers; records amount received.

·         Makes change and issues receipts to customers.

·         Provides cash refunds or credit memorandums to customers for returned merchandise.

·         Operates cash register.

·         Reconciles cash drawer daily.

·         Refers customers who have questions about the work performed, additional maintenance or repairs, etc. to the service advisor or other appropriate individual.

·         Handles customer complaints with integrity and poise and, when necessary, refers dissatisfied customers to the appropriate individuals for resolution.

·         Maintains and files repair orders, parts invoices, rental forms; lists missing documents.

·         Closes all open invoices.

·         Reconciles gas purchase statements.

·         Assists service and parts department with telephone coverage.

·         Provides clerical and secretarial assistance to parts and service departments.

·         Works with department manager to keep abreast of new products and services offered, their features and value, and any changes in price.

·         Maintains a professional appearance.

·         Keeps work area neat and clean.

·         Performs other duties as assigned.

 

MARGINAL DUTIES include the following. Other duties may be assigned.

  

QUALIFICATIONS  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

PHYSICAL DEMANDS  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

WORK ENVIRONMENT  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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